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OneCard Policy

Introduced during the golden anniversary year of California State University, Sacramento, the Sac State OneCard promises to continue the University's golden tradition of service by providing convenient access to a variety of campus services. Listed below are the terms and conditions governing the usage of your new Sac State OneCard:

1. HORNET BUCKS ACCOUNT (Account): This Account is a record of your money deposited with us and available to you for purchasing products and services wherever the OneCard (Card) is accepted. You do not earn interest, you may not use the Card as a credit card, nor to obtain cash, and you may not transfer your Account. Your Account will be activated when you deposit one U.S. dollar ($1) or more (see website for deposit options instructions: www.csus.edu/onecard).  

2. THE CARD: You must present your Card in order to purchase products or services. The Card is the property of California State University, Sacramento, and is non-transferable. The Card may be deactivated and/or retained when presented by any Cardholder making inappropriate or illegal use of it.

3. LOST, STOLEN OR DAMAGED CARDS: You agree to immediately report a lost or stolen Card in person at the Student Financial Services Center (SFSC), or by telephoning (916) 278-7878. After business hours, leave a phone message with your name and Sac State ID number along with a brief description of the circumstances. You may be responsible for all usage of your Card prior to reporting its loss or theft to SFSC. You must come to SFSC during business hours to obtain a replacement card. You will be charged $15 for replacing lost, stolen or damaged cards.

4. REFUNDS AND RETURNS: Merchants may accept purchases for return in accordance with the refund policy in effect at the place of purchase of the products or services.

5. ACCOUNT INACTIVITY/CLOSURE: Retired employees who have been granted Emeritus status may apply for an Emeritus OneCard. Students and employees may close their Accounts when they graduate or leave the university by completing the required refund form at SFSC.  Any refund will be paid by check through normal University procedures.  SFSC reserves the right to close any Account that is inactive for more than twelve (12) months. If an inactive Account has a remaining balance, an annual fee of $3 will be assessed until either: the account becomes active, or the account balance falls below $3 at which time the account will be closed and the funds will be paid to the University as an administrative fee.  

6. ERROR RESOLUTION: If you suspect an error on a receipt or Account statement, or if you would like more information about a specific transaction, you may contact OneCard Services in SFSC by telephone at (916) 278-7878 or by mail at 6000 J Street, Sacramento CA 95819-6052. You must contact SFSC within sixty (60) days of the transaction(s) in question. Failure to request error resolution in a timely manner could result in the inability to resolve an alleged error.

7. DISCLOSURE: We will disclose information about your Account to third parties for only the following reasons: (1) in order to complete a transaction requested by you; (2) in order to comply with a court order; (3) to fulfill a lawful University department or program request; (4) in conjunction with all other cardholder accounts in the aggregate but not specific in regard to your account; or (5) with your written permission.

8. GOVERNING LAW: This Agreement will be governed by and construed in accordance with the laws of the State of California.

The terms and conditions of this Agreement are effective and remain binding until the Cardholder is otherwise notified. Prior notice need not be given where immediate change in terms and conditions is necessary to maintain or restore the security of the Account. For more information regarding California State University, Sacramento's OneCard policies, please visit the University Policy Manual and/or contact OneCard Services at 278-7878.

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Sacramento State OneCard Online Card Office

Let Us Know How We're Doing!
Send us your feedback under the Suggestions button. We would love to know how we can add value to your program.

Low Balance Alerts
Email yourself or others when your balance is low. You will never find yourself out of funds!

Set Up Guest Access!
Send your parents and family an email giving them authorization to view your OneCard information.

Automatic Deposits
Worried about running out of money? Don't want to hassle with having to remember to make a deposit when your funds are low? Visit the Automatic Deposits section of the Account Management menu to configure recurring deposits based upon your balance.

OneCard Policy

Let Us Know How We're Doing! Send us your feedback under the Suggestions button. We would love to know how we can add value to your program.

Low Balance Alerts Email yourself or others when your balance is low. You will never find yourself out of funds!

Set Up Guest Access! Send your parents and family an email giving them authorization to view your OneCard information.

Automatic Deposits Worried about running out of money? Don't want to hassle with having to remember to make a deposit when your funds are low? Visit the Automatic Deposits section of the Account Management menu to configure recurring deposits based upon your balance.

OneCard Policy

Let Us Know How We're Doing!
Send us your feedback under the Suggestions button. We would love to know how we can add value to your program.

Low Balance Alerts
Email yourself or others when your balance is low. You will never find yourself out of funds!

Set Up Guest Access!
Send your parents and family an email giving them authorization to view your OneCard information.

Automatic Deposits
Worried about running out of money? Don't want to hassle with having to remember to make a deposit when your funds are low? Visit the Automatic Deposits section of the Account Management menu to configure recurring deposits based upon your balance.