FAQ

Frequently Asked Questions


SpaceQ: What is the difference between Mount Money and Flex Dollars?

SpaceQ: What if my MOUNT Card is lost or stolen?

SpaceQ: How much does it cost to replace my MOUNT Card?

SpaceQ: How do I register for the online system?

SpaceQ: If I don't use my meal, will it carry over?

SpaceQ: Can I change my meal plan?

SpaceQ: Is there a food account for commuter students, apartment and cottage residents who opt out of the meal plan?

SpaceQ: Can someone else use my MOUNT Card?

SpaceQ: Can I treat my friends to a meal?

SpaceQ: What are the allowable food choices for a Meal Plan?




Q: What is the difference between Mount Money and Flex Dollars?

A:
Mount Money works like a debit plan. Deposit funds into your account and use your MOUNT Card for purchases all over campus. All students and employees have Mount Money accounts. Mount Money will rollover from semester to semester and is refundable when you leave the university.


Flex Dollars is the flexible dining account. Flex Dollars can be used at Patriot Hall, Mount Cafe and Bookstore (grocery items only). Purchases made at Patriot Hall and Mount Cafe are tax free when using Flex. All meal plans include varying amounts of Flex Dollars, but even if you opted out of a meal plan you can still use Flex Dollars. All students have Flex Dollar accounts and may deposit funds into their account during the semester. Flex Dollars will rollover from the Fall semester to the Spring semester. All unused Flex Dollars will be forfeited at the end of each Spring semester.


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Q: What if my MOUNT Card is lost or stolen?

A: If you lose your MOUNT Card or it is stolen, report it to the MOUNT Card office and Public Safety immediately. Also, please log on to the MOUNT Card site to deactivate your accounts. In the event someone does find your card and tries to use it, this will prevent them from depleting your funds. If you later find your card, you can then go back to the MOUNT Card site and reactivate your accounts.

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Q: How much does it cost to replace my MOUNT Card?

A: There is a $15.00 replacement fee for lost, stolen or damaged MOUNT Cards. If your MOUNT Card is defective or no longer working from normal wear it will be replaced for free.

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Q: How do I register for the online system?

A: On this page, select "Login Here" from the left column. Enter your ID number and click "New User". The system will then prompt you to re-enter your ID number along with your e-mail address. Click "Next" and you will receive an e-mail containing a generic password. Upon your first log in, change the password to something unique to you.

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Q: If I don't use my meal, will it carry over?

A: Designated meals do not carry over. A meal plan week is Sunday - Saturday and all meals are served in Patriot Hall. Breakfast is Monday-Friday 7:00am-10:30am, Saturday & Sunday 9:00am-11:00am. Lunch is Monday-Friday 10:30am-4:00pm, Saturday & Sunday 11:00am-4:00pm. Dinner is Monday-Sunday 5:00pm-8:00pm. Please look at the meal plan options and select the one that best suits your needs.

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Q: Can I change my meal plan?

A: Yes. You may change your meal plan for each semester. Be sure to submit your meal plan change by the set deadline. No changes will be accepted after the deadline. To change your meal plan go to the MOUNTCard website, select the Dining Services tab and choose Meal Plan Contract. A new contract should be submitted only if you are changing plans.

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Q: Is there a food account for commuter students, apartment and cottage residents who opt out of the meal plan?

A: Yes. Commuter students, apartment and cottage residents may purchase a meal plan if they wish, but are not required to do so. Those who opt out of the meal plan can and are encouraged to deposit Flex Dollars in their account. Flex Dollar purchases at Patriot Hall and Mount Cafe are tax free and using the Flex account is more efficient at the registers then using cash or credit card.

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Q: Can someone else use my MOUNT Card?

A: For your security reasons, you are the only person authorized to use your MOUNT Card. MOUNT Cards presented by anyone other than the student pictured will be confiscated and returned to the MOUNT Card Office. If you wish to buy something for someone else, you must be present at the time of purchase.

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Q: Can I treat my friends to a meal?

A: Yes. If you would like to treat a friend, simply purchase their meal using your Flex Dollars or Mount Money. Please keep in mind, you must be present when your MOUNT Card is being used.

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Q: What are the allowable food choices for a Meal Plan?

A: Depending on which Meal Plan is selected: Breakfast will consist of: 1 entree - any entree item at any station, including oatmeal, cereal, omelet, eggs, pancakes, French toast or Belgian waffle. 3 other items - sides from any station, fruit bar or bakery. Any "yellow bowl" item, whole fruit or item from the bakery case. 2 non-bottled beverages - any two beverages of your choice as long as they are not bottled. Lunch will consist of: 1 entree - any entree at any station, including a large salad (with or without protein). 3 other items - sides from any station, fruit bar, salad bar or bakery. Any "yellow bowl" item, whole fruit or item from the bakery case. 2 non-bottled beverages - any two beverages of your choice as long as they are not bottled. Dinner will consist of: 1 entree - any entree at any station, including a large salad (with or without protein). 4 other items - sides from any station, fruit bar or bakery. Any "yellow bowl" item, whole fruit or item from the bakery case. 2 non-bottled beverages - any two beverages of your choice as long as they are not bottled.

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