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FAQ
Frequently Asked Questions

FLEX DOLLARS

Flex Dollars are the dollar amount added to a person’s account when they purchase either the RU Flex Plan or the Flex Jr. These are discounted dollars which receive one of two discount rates depending upon where they are used. When used at one of the two main dining facilities, Dalton Dining Hall or Muse Marketplace, they receive a 66% discount off of the door rate for any of the meal periods. When Flex Dollars are used in the Terrace Shops or Chick-fil-A they are given a 50% discount from the amount of the purchase. At anytime during the semester a student runs out of Flex Dollars they may add additional Flex Dollars to their account and receive the same discounts as they did with the original Flex Dollars.

VENDING DOLLARS

Vending Dollars only come with the RU Flex Plan. Students who purchase the RU Flex Plan get $30.00 Vending Dollars which can be used in the Snack and Pepsi vending machines on campus. Vending Dollars cannot be added to once they have been used up. Instead, students can add money to either their RU Express or Campus Cash account to use in these machines once all Vending Dollars have been used.

What do I do if I lose my card?

If you lose your ID/RU Express Card you need to do one of the following immediately:

During normal business hours, contact the RU Express Office to have it deactivated. After normal business hours, contact the RU Police Department to have it deactivated. Deactivate your card via the “Manage your account” web feature 24 hours a day.

If you find your ID/RU Express Card after you have had it deactivated, you must present the card in person in the RU Express Office in Heth Hall to have it reactivated. If you cannot locate your ID Card and need to obtain a new one there is a replacement fee of $15.00.

ID Card vs. RU Express Card

The Radford University ID Card that each student receives also serves as their RU Express Card. Everything requiring a card at Radford University is done from one card. Each card comes with the RU Express account already set to accept deposits into it. Once a deposit has been made it can be used at any of the listed locations. Since the card carries a monetary value on it, all laws of the Commonwealth apply regarding theft or fraudulent use.

The card also contains any meal plan that a student may have and provides them access to use it as described in the meal plan section.

How much have I spent?

Students wishing to find out how much they have spent from any of their accounts may do so by accessing the “Manage Your Account” function, from our Homepage. For parents wishing to find out how much their student is spending and where, we ask that you obtain that information from your student. While we would like to provide this information to parents, we are restricted from providing it by the Family Educational Rights and Privacy Act, a Federal Law enacted in 1974.

The RU Flex Plan costs $1684.00. Why does my student only get $512.00 Flex Dollars and $30.00 Vending Dollars?

Included in the total cost of the plan is a base cost which is used for utilities, maintenance and labor to support the food service program. This charge, which is included in all meal plans, is not available for food purchases. The remainder is available to use in dining facilities to purchase food at substantial discounts. Refer to plan description above.

Will the Flex Plan cover meals for the entire semester?

Since each student has the individual choice of where to eat and how much to spend on a meal it is up to them to monitor their spending. It is possible to run out of Flex dollars before the semester is over, so budget your Flex dollars carefully. If your Flex dollars balance gets low you may purchase additional Flex dollars.

What is the Transfer Credit associated with the 65 and 90 Meal Plans?

A meal in the cafeteria may be transferred to the Terrace Shops or Chick Fil A for a retail value of up to $6.60 per meal used. If the value is over $6.60, the student has the option of using another meal or paying the difference with cash, Food Dollars Plus or RU Express.






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PO Box 6992
Radford, Va. 24142
540-831-5054
540-831-6449
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