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FAQ
Have Questions About Wiscard?
Below is a list of frequently asked questions.

SpacerQ: Where do I get my Wiscard (university ID)?
SpacerQ: Who can participate in the Wiscard Account program?
SpacerQ: How do I participate in the Wiscard Account program?
SpacerQ: Where is the Wiscard Account accepted?
SpacerQ: What should I do if my ID card is lost or stolen?
SpacerQ: How much money should I put into my account?
SpacerQ: How can I be sure the deposit I made on the website was successful?
SpacerQ: How do I know how much money is left in my account?
SpacerQ: Can I withdraw money from my account?
SpacerQ: Why don't I see all of my previous transaction history?
SpacerQ: What happens to my account balance at the end of the year?
SpacerQ: How do I close my Wiscard Account?



Q: Where do I get my Wiscard (university ID)?
A: The Wiscard Office is located on the first floor of Union South, 1308 W Dayton St. The hours of operation are Monday through Friday from 8:30 AM - 5 PM.
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Q: Who can participate in the Wiscard Account program?
A: Any student, faculty, staff, or affiliate with a valid Wiscard.
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Q: How do I participate in the Wiscard Account program?
A: All you need to do is make a deposit into your account and start using your card.
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Q: Where is the Wiscard Account accepted?
A: For a current list of locations click on the Wiscard home page and click on the "Campus Account Accepting Locations" or click here.
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Q: What should I do if my ID card is lost or stolen?
A: Deactivate your card immediately by logging into the Wiscard account management site and clicking on Lost/Stolen Card. You may also report your card lost to the Wiscard Office in Union South, the Memorial Union Cashier's Office, or any University Housing residence hall desk.
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Q: How much money should I put into my account?
A: The minimum deposit is just $15. If you plan to purchase textbooks and school supplies we recommend an initial deposit of at least $350-$450. For students living in University Residence Halls, an additional deposit of $300 is suggested to begin the semester.
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Q: How can I be sure the deposit I made on the website was successful?
A: You will receive a confirmation when the deposit has been completed. The cardholder can also log in and review their account balance and transaction history at any time.
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Q: How do I know how much money is left in my account?
A: Each time a purchase is made the receipt will show your remaining balance. You can also check your balance and transaction history online.
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Q: Can I withdraw money from my account?
A: The Wiscard Account is not redeemable for cash.
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Q: Why don't I see all of my previous transaction history?
A: The Wiscard web site displays 6 months of transaction history. To get a report showing prior account activity you can send a request to wiscard@union.wisc.edu. Requests must originate from the account holder's campus email address. The request should include the 10 digit ID number and the specific date range you want to receive.
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Q: What happens to my account balance at the end of the year?
A: Any funds remaining in your Wiscard Account will automatically carry forward from semester to semester.
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Q: How do I close my Wiscard Account?
A: Complete the Close Account and Refund form located on the Wiscard Account Management site. You may also visit the Wiscard Office located in Union South. A refund check will be issued within 2-3 weeks if your balance is greater than $5 after a $10 administrative fee is deducted.
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Questions?
Wiscard Office
Union South
1308 W Dayton Street
Madison, WI 53715
Phone: (608) 262-3258

OR

Web site:
www.wiscard.wisc.edu

Tech Support or questions:
wiscard@union.wisc.edu


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