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FAQ
Frequently Asked Questions
Here some answers to commonly asked questions. If you think of something else that belongs here, let us know.

SpacerQ: Who should I contact if I have problems or need help using this site?
SpacerQ: What is ECcash, Board Bucks, and Print Credits?
SpacerQ: Where can I use ECcash?
SpacerQ: What happens to my ECcash at the end of the semester or school year?
SpacerQ: Can I have my ECcash balance refunded to me?
SpacerQ: What should I do if my card was lost or stolen?
SpacerQ: Where can I learn more about Meal Plans and Board Bucks?
SpacerQ: Can I buy more Board Bucks?
SpacerQ: How do I get a Board Bucks refund?
SpacerQ: How do I stop the low balance e-mails?
SpacerQ: My balance is low, why I didn't receive a low balance warning e-mail?
SpacerQ: My balance is low, but I have signed up for Automatic Deposits. Why wasn't an automatic deposit made?



Q: Who should I contact if I have problems or need help using this site?
A: Please contact the IT Help Desk:
helpdesk@emerson.edu
617.824x8080
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Q: What is ECcash, Board Bucks, and Print Credits?
A: Please see Accounts for more information about each type of account that could be associated with your Emerson ID card.
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Q: Where can I use ECcash?
A: ECcash can be used as payment at the bookstore, Little Building Dinning Hall, Little Building C-Store, Commons Cafe, Paramount Cafe, printing in computer labs and the library, library fines and photocopies, EDC, laundry facilities, and many vending machines on campus. ECcash is also accepted off campus at some neighborhood merchants. More information for food and off-campus locations is available from Business Services.
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Q: What happens to my ECcash at the end of the semester or school year?
A: ECcash remains on the cardholders ECcash account at the end of the year and will be ready to use next semester. The ECcash account remains active between semesters and school years.
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Q: Can I have my ECcash balance refunded to me?
A: ECcash refunds are available, with some restrictions. Please contact the Student Service Center for more information.
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Q: What should I do if my card was lost or stolen?
A: Students can report lost or stolen cards to Public Safety., and have new cards issued. Please note there is a replacement fee. Faculty and Staff should contact Human Resources for replacement IDs.
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Q: Where can I learn more about Meal Plans and Board Bucks?
A: The Business Services office can provide information about Meal Plans and Board Bucks. For questions about changing your meal plan or purchasing a Commuter Meal Plan, please contact the Student Service Center.
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Q: Can I buy more Board Bucks?
A: Board Bucks are included with all meal plans, and can not be purchased separately. For more information on Board Bucks, please see Business Services.
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Q: How do I get a Board Bucks refund?
A: Please contact the Student Service Center for information on Board Bucks refunds.
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Q: How do I stop the low balance e-mails?
A: Just login at this site, visit the Low Balance Warning page, and uncheck the box next to all e-mail addresses.
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Q: My balance is low, why I didn't receive a low balance warning e-mail?
A: There is a delay in processing low balance notifications. Once every night the system gets an update of all account balances. It then checks every account to see if an automatic deposit is needed, and then checks every account to see if a low balance warning should be sent. Because of this, it will often be over 24 hours since your balance has gone low before you receive the notification. You will typically receive a message between Noon and 3 PM on the day AFTER your balance was low.
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Q: My balance is low, but I have signed up for Automatic Deposits. Why wasn't an automatic deposit made?
A: There is a delay in processing automatic deposits. Once every night the system gets an update of all account balances. It then checks every account to see if an automatic deposit is needed, and then checks every account to see if a low balance warning should be sent. Because of this, it will often be over 24 hours since your balance has gone low before the automatic deposit is attempted. Automated deposits are typically made between 10 AM and Noon on the day AFTER your balance dropped below the set amount.
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Login
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Grant additional access
Give access to up to four people to see your online account.
Low Balance Warning
A low balance warning email can be sent to you and others.
Automatic Deposits
Setup recurring deposits when your balance gets too low.
Change Student/Staff password
Student/Staff can change their password here.
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Emerson College
120 Boylston Street
Boston, MA 02116
(617) 824-8500




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