FAQ

Frequently Asked Questions


SpaceQ: What is the difference between Meal Plans and PrattBucks?

SpaceQ: Is there a fee for damaged, lost or stolen PrattCards?

SpaceQ: Why does it cost so much to replace a PrattCard?

SpaceQ: Can I get a cash advance from my PrattCard account?

SpaceQ: I'm a Staff or Faculty member and am taking classes too. How do I get a student ID card?

SpaceQ: How can I add money to my PrattCard accounts?

SpaceQ: When do my Meal Plan and PrattBucks expire?

SpaceQ: How do I get a refund of my PrattBucks balance?

SpaceQ: Are my transactions and balance secure?

SpaceQ: How may I find out what my OneKey is? Where do I go for help?

SpaceQ: How can I find the current balance on my PrattCard accounts?




Q: What is the difference between Meal Plans and PrattBucks?

A: The PrattCard is a payment card that supports multiple monetary accounts. Funds are added to different accounts depending on where you want to use your card to make purchases. With a Meal Plan account, cardholders can make purchases at various dining facilities on campus. Since purchases with a meal plan are not charged tax, you can save almost 10% compared to cash purchases. The PrattCard functions as a prepaid debit card too! Money can be added to your PrattCard in an account called PrattBucks. These funds may be used to make purchases at participating on-campus and off-campus locations. For a current list of locations that accept Meal Plans or PrattBucks, click on the PrattCard Accepted At link.


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Q: Is there a fee for damaged, lost or stolen PrattCards?

A: There is no charge for the initial PrattCard; however, a fee is charged to replace lost or stolen cards. The fee will be waived for a stolen card if a police report has been filed and presented at the PrattCard Office. If a card is deemed to have a malfunction or is damaged, it will be replaced at no charge.


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Q: Why does it cost so much to replace a PrattCard?

A: When compiling the cost for replacing a PrattCard, many factors must be considered including the costs of the equipment (hardware, cameras, software, printers), supplies (cards, ribbons), staff salary to cover the PrattCard Office, staff to process the PrattCard updates and billing, etc. Your PrattCard is a lot more than just a piece of plastic; there are several technologies on one card making it multi-functional.


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Q: Can I get a cash advance from my PrattCard account?

A: No, you may not get a cash advance from a PrattCard account. However, once you graduate or separate from the Institute, a refund request may be submitted for the remaining PrattBucks balance. Unused meal plan funds are not refunded at the end of the meal plan term.


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Q: I'm a Staff or Faculty member and am taking classes too. How do I get a student ID card?

A: If you choose to exercise your tuition benefits as a Pratt employee, your PrattCard will continue to reflect your primary role at the Institute with a Faculty or Staff notation. Requests for changes to the primary role designation or additional designations will not be honored, nor will duplicate cards be produced for any reason.

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Q: How can I add money to my PrattCard accounts?

A: Funds may be added to existing Meal Plans or PrattBucks accounts by clicking on the Make a Deposit link. For PrattBucks accounts only, you may also use the Cash Station located in the Machinery building, outside the MCC Lab.


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Q: When do my Meal Plan and PrattBucks expire?

A: Your PrattBucks balance will remain active until you graduate, withdraw, or separate from Institute. Meal Plans expire at the end of the meal plan term.


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Q: How do I get a refund of my PrattBucks balance?

A: Simply read the PrattBucks Refund Policy and follow the instructions on the Policies and Statements page.


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Q: Are my transactions and balance secure?

A: Yes, all transactions and access to www.prattcard.com are encrypted and secured through SSL technology.


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Q: How may I find out what my OneKey is? Where do I go for help?

A: If you need assistance with your OneKey credentials, contact the Service Desk at services@pratt.edu or call (718) 636-3765. Your OneKey is your user name and password for e-services available throughout the campus. It is issued at the time of your admission to Pratt or upon being hired as an employee.


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Q: How can I find the current balance on my PrattCard accounts?

A: After you sign in, the Account Balance page will display showing your current Meal Plan and PrattBucks balance. For PrattBucks accounts only, you may also use the Cash Station to check your current balance, which is located in the Machinery building outside the MCC Lab.


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