FAQs

Frequently Asked Questions


What can we tell you about your card?



SpaceQ: Do I get a new card each year or semester?

SpaceQ: Is it OK if I allow someone else to use my card for any reason?

SpaceQ: Why is the item not checked on my WyoWeb list even though I have my WyoOne ID?

SpaceQ: What is the difference between the Campus Dollars (C$) and Dining Dollars (D$) accounts?

SpaceQ: Where can I use my Campus Dollars (C$) and Dining Dollars (D$)?

SpaceQ: Where/how do I make a deposit to my Campus Dollars (C$) account?

SpaceQ: How do I close my Campus Dollars (C$) and Dining Dollars (D$) accounts?

SpaceQ: What credit/debit cards are accepted to make deposits into Campus Dollars (C$)?

SpaceQ: What is the convenience fee, and how will it show on my credit card statement?

SpaceQ: Why is there a convenience fee?

SpaceQ: Is the convenience fee refundable?




Q: Do I get a new card each year or semester?

A: No. Unless your card is lost, stolen or worn out, you do not receive a new card each year. Our system automatically updates your information from semester to semester. The replacement charge for a lost, stolen, confiscated or damaged ID is $20.

(Back to top)


Q: Is it OK if I allow someone else to use my card for any reason?

A: No. Your WyoOne ID card is non-transferable. It is your personal campus identification and only you should use it. If a cashier or reader attendant discovers that it is not you using the card, they may retain the card. You will then have to pay $25 to have it replaced. In addition, it is against the student code of conduct to portray yourself as someone else. If you are caught using someone else's WyoOne ID, disciplinary action can be taken by the Dean of Students office.

(Back to top)


Q: Why is the item not checked on my WyoWeb list even though I have my WyoOne ID?

A: If your photo was denied or you got your photo taken at the WyoOne ID Office, it will not automatically check off this task from your list in WyoWeb. Having this task as still pending will not affect your ability to do anything within WyoWeb, like registering for classes, accepting financial aid, or viewing transcripts. Once the semester begins, this task will be removed from your to-do list.

(Back to top)


Q: What is the difference between the Campus Dollars (C$) and Dining Dollars (D$) accounts?

A: The Campus Dollars (C$) debit style account is used for laundry facilities in the basement of residence halls. Additionally, it can be used at retail locations (e.g. University Store and Copy Center) in addition to all food service locations on campus. For food/vending purchases, the retailer will attempt to pull money from the Dining Dollars (D$) account first and then use Campus Dollars (C$) for any remaining balance for that food/vending purchase. This account rolls over semester to semester.

The Dining Dollars (D$) debit style account is designed specifically for individuals with meal plans through one of the dining halls and may be used only at food outlets and vending machines on campus. Some money is added by RLDS as the beginning of a semester depending on the type of meal plan and other funds may be added at the RLDS website. Please see Campus $$ or Dining $$ locations for a complete list of areas that accept these debit style accounts.

Remember - neither of the debit accounts allow cash withdrawals or off-campus purchases.

(Back to top)


Q: Where can I use my Campus Dollars (C$) and Dining Dollars (D$)?

A: Dining Dollars (D$) can be used at all campus food locations and vending machines.

  • Food/Vending: currency used first at any food/vending location on campus. Once the money is used from Dining Dollars, Campus Dollars is used.

  • Residence Life and Dining: can be used to purchase guest passes for visitors at Washakie Dining Center. Once the money is used from Dining Dollars, Campus Dollars is used.

B: Campus Dollars (C$) can be used at all locations where Dining Dollars (D$) are accepted in addition to other locations.

  • Laundry: is the only type of currency allowed at the residence hall laundry machines (although some buildings are testing out other credit card apps. Please reach out to your RA to determine the best option for your residence hall).

  • Food/Vending: currency used after any Dining Dollars on WyoOne card have been utilized. All food locations and vending machines on campus accept Campus Dollars.

  • University Store: can be used to purchase any items from University Store (located in Wyoming Union) including clothing, decorations, books, testing supplies, office supplies, tech gear, etc.

  • Copy and Print Center: can be used to purchase any copies or prints that are made in the Copy and Print Center (located in the Wyoming Union) This is not the same as print quota that students get to print from their UW Student accounts.

  • Tuition/fees: can be used to pay tuition and fees for UW at the Cashiers Office (170 Knight Hall) instead of cash, check, or credit/debit card. This helps avoid the debit/credit card fee imposed by the office.

  • WyoOne ID Office: can be used to purchase any items from WyoOne Office including replacing a lost/damaged card, purchasing passport photos, or other supplies.

  • Residence Life and Dining: can be used to purchase guest passes for visitors at Washakie Dining Center.


(Back to top)


Q: Where/how do I make a deposit to my Campus Dollars (C$) account?

A: Depositing Money:
Online at this website. Available 24/7. Click Make a Deposit on left side of screen. You will need the W# of the person you are putting money onto their Campus Dollars account. If you are a student, you can click Log In Here, then I am new here on the next screen to set up an account to keep track of your Campus Dollars balance and add money. Only Visa/Mastercard are accepted on the website and there is a minimum of $20 that must be deposited (along with a $0.30 transaction fee).

PHIL Machine. Available 24/7. Located by the Information Desk, ATM, and elevator in the basement of Washakie Dining Center. This machine allows you to check your Campus Dollars Balance or add money to your account. The machine accepts cash ($1, $5, $10, and $20 bills, no change). There is no limit on the minimum and there is no fee.

WyoOne ID Office located at 167 Information Technology Center. Open during business hours. You can add money to your Campus Dollars account via cash, check, or Visa/Mastercard. There is a $5 minimum that must be added if using a Visa/Mastercard, otherwise there is no minimum or fee. You can add Campus Dollars via Visa/Mastercard over the phone by calling 307-766-5268 during business hours. If you are the WyoOne card holder, you can check your Campus Dollars and/or Dining Dollars balance while in the office. No balances will be given over the phone.

Cashiers Office located at 170 Knight Hall. Open during their business hours. You can add money to Campus Dollars via cash or check. You cannot check any balances in this office.

Payroll Office (employees only) located at 139 Wyoming Hall. Open during business hours. You can request a direct deposit from your monthly paycheck to be put into your Campus Dollars account. You cannot check any balances in this office


(Back to top)


Q: How do I close my Campus Dollars (C$) and Dining Dollars (D$) accounts?

A: Campus Dollars (C$): your money will roll from one semester to the next. When you are no longer associated with the university you are welcome to request a check for the balance if it is over $10.00. Please email itbill@uwyo.edu to begin this process. If your account has $10.00 or less, please spend that money at one of the many locations accepting it. Please allow 4-8 weeks for processing. Non-affiliated accounts with Campus Dollar (C$) balances left inactive for over 18 months will be forfeited.

B: Dining Dollars (D$): any remaining funds will automatically be forfeited at the end of the contract year, whether Residence Life and Dining added the funds or an individual did.

(Back to top)


Q: What credit/debit cards are accepted to make deposits into Campus Dollars (C$)?

A: The University of Wyoming WyoOne ID office (UWID) accepts VISA and Mastercard credit and debit cards in person, over the phone, and on our website.

(Back to top)


Q: What is the convenience fee, and how will it show on my credit card statement?

A: As of July 1, 2017 card users will be assessed a non-refundable convenience fee of $.30 per transaction when making a deposit through the UWID website.

That fee will be included with your total payment amount on your credit card statement. E.g. If you deposit $50 into Campus Dollars (C$), there will be one amount shown on our credit card statement for $50.30.

(Back to top)


Q: Why is there a convenience fee?

A: The costs associated with processing credit/debit cards continues to grow each year, and unfortunately the WyoOne ID Office cannot continue to absorb those costs. The fee was approved by the University's Board of Trustees as of Fiscal Year 18 and is shown in the UW Fee Book. Many other private and public universities have been charging credit card convenience fees for quite some time.

(Back to top)


Q: Is the convenience fee refundable?

A: No, even if the deposit which it relates to is canceled, refunded, credited or charged back, the convenience fee is non-refundable.

(Back to top)